Privacy policy
Last updated: October 19, 2026
This policy explains what information Prime Motors Body Repair, 3701 Gribble Rd, Matthews, NC 28104, collects through primemotorsbodyrepair.com and how it is used.
What you send us
When you request an estimate we collect your name, phone number, email address, vehicle, and anything you choose to add: photos, VIN and a description of the damage. We use this only to prepare your estimate, contact you about your repair, and work with your insurance company if you ask us to.
How we contact you
We reply by phone call, text message or email about your estimate and repair. We do not send marketing lists and do not sell, rent or trade your information.
Analytics and advertising
This site uses Google Tag Manager, Google Analytics, Google Ads conversion tracking and Mixpanel to understand how visitors use the site and which ads lead to estimate requests. These services may set cookies and collect information such as pages visited, device and browser type, approximate location and how you arrived at the site. When you submit an estimate request, your email address may be used to connect that request to your visit so we can measure which pages and ads work. You can block or delete cookies in your browser settings, and opt out of personalized Google ads at adssettings.google.com.
Spam protection
The estimate form uses Cloudflare Turnstile to block automated spam. Cloudflare processes technical information about your browser to do this.
Who sees your information
Your estimate request is seen by our shop staff. If you ask us to handle an insurance claim, we share the details needed with your insurance company or the other driver's. Our website host and email provider store the data on our behalf. We may disclose information if required by law.
How long we keep it
We keep estimate requests and repair records for as long as needed to complete the repair, honor our warranty and meet legal and tax requirements.
Your choices
To see, correct or delete the information you sent us, call (704) 635-1975 or write to us at the address above.
Children
This site is not directed at children under 13, and we do not knowingly collect their information.
Changes
If this policy changes, the new version will be posted on this page with a new date.